The Plan should also come with at least a toll free tech support line [NOT a sales or "customer service" line] & ticketed email support; I also recommend chat support for those questions on the go, although it's not a requirement.
Outsourcing your managed it services is the key to reducing costs and streamlining processes. This frees up money and allows you to focus your business on tasks that can grow your business and increase your bottom line.
Yes, it is possible. You can have sales people who are both sales-oriented as well as technically knowledgeable about your products or services. What they need to do is to come out of their comfort zones. They need to improve their knowledge base and skills when it comes to the tech support I.T aspects of their IT products and services. The focus here is in the message. If you use a more corporate-oriented sales message on engineers or executives more attuned to technical details, you really are not going to generate any B2B leads this way. You will need to approach your marketing campaign differently.
Go to start, the little button in the lower left hand side of your computer, in most instances. Now Managed I.T support uttah click on run. Type in "msconfig". You will see several options. Normal startup, Diagnostic startup, and Selective startup. We are going to be selective today and from now on, so click selective.
One of the biggest problems in selling our services is lack of patience. It's very common to "try" a marketing effort once, and abandon it immediately out of disappointment at the lack of results. What happens then is a round of single efforts, with no long-term commitment to any marketing strategy. "Marketing" then becomes a series of failed experiments, none of which lasted long enough to give them a fair test of effectiveness. Impatience will never bring you the clients you want. Your target market needs to become familiar with you, your business, and the details of your service. This takes time. Marketing requires patience.
At the very least, you'll find leads that you can investigate. Sometimes the very first one will do the trick! If the first one doesn't fix the problem, go back to the results page and try another lead. Many, many times I have been able to figure out the problem this way, and it's extremely satisfying, not to mention way faster than the alternatives.